Small business collection success story
As a preferred supplier to a multi-national franchising company, we have many sole traders and small business owners as clients. Many of these people work 10-hour days, 6 days a week and do not have time to closely monitor their accounts. One of our clients had been cleaning a house for over 12 months when the tenant asked them to perform a vacate clean. As this person had been a regular client, they were not concerned when they were not paid on the day of service. After sending a number of reminders and leaving telephone messages, the cleaner came to us. We needed to utilise our search engines to locate this debtor – they had moved from Victoria to Queensland and thought they had left their debts behind. They were very shocked to hear from us as it had been more than 6 months after moving, we were asked for assistance. Needless to say, this person discovered they can run but they can’t hide. Whilst the debt amount was under $1,000 it was very satisfying to be able to help our client and this is a large amount for a small business to not recover. Our client was very happy with the result and has gone on to recommend us to his friends. – They now also obtain forwarding details for all vacate clean work performed.