As a preferred supplier to a multi-national franchising company, we have many sole traders and small business owners as clients. Many of these people work 10-hour days, 6 days a week and do not have time to closely monitor their accounts.
One of our clients had been cleaning a house for over 12 months when the tenant asked them to perform a vacate clean. As this person had been a regular client, they were not concerned when they were not paid on the day of service.
After sending a number of reminders and leaving telephone messages, the cleaner came to us. We needed to utilise our search engines to locate this debtor – they had moved from Victoria to Queensland and thought they had left their debts behind. They were very shocked to hear from us as it had been more than 6 months after moving that we contacted them.
Needless to say, this person discovered they can run but they can’t hide. Whilst the debt amount was under $1,000 it was very satisfying to be able to help our client and this is a large amount for a small business to not recover.
Our client was very happy with the result and has gone on to recommend us to his friends. They now also obtain forwarding details for all vacate clean work performed.