Can the client do ongoing work for that debtor or will sending a debt to a collection agency ruin my ongoing relationship?
Yes, you can continue doing ongoing work. We are a third party to resolve an issue if required. Sometimes there has been a misunderstanding and we can assist in identifying this.
Your staff may not be educated in negotiation skills or may not like debt collection. They may be time poor or don’t fully understand the importance of cash flow for business.
Matters are handled professionally and assertively (not aggressively). Testimony to that is sometimes our debtors are so impressed with how the matter is handled they become clients. Our trained staff are familiar with ACCC guidelines and our company is a member of the professional organisations Institute of Mercantile Agencies and Australian Institute of Credit Management.