Here’s a checklist to help you determine how well your credit and debtor management processes stack up?

Approval of Work

  • We always ensure that we have the appropriate customer approval for service performed and/or product bought

Knowledge of Debtor

  • We have full knowledge about the individual or company we are giving credit to

Terms of Engagement

  • We have clear terms and conditions on our sales contracts which include expectations for customer payment.
  • Our customers are aware of consequences for late or non-payment

Invoicing and Payment

  • We raise sales invoices promptly after completion of work.
  • We encourage sales on the day and offer various payment options to assist this process
  • We are aware and utilise cloud based debtor management system to assist with debt collection

Overdue Accounts

  • We have a clear process to follow up outstanding or disputed debts.
  • We utilise a professional, full service debt collection firm when accounts are over 60-90 days (or earlier according to your terms) or to handle dispute resolution.

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